Privacy Policy

1. Who We Are

BBBrotherBuilding Ltd (Companies House #16950486) is a building contractor based in Borehamwood, Hertfordshire. We are the data controller for personal information collected through this website.

Contact: bledar@bbbrotherbuilding.co.uk | 07925 921 222

2. What Data We Collect

We may collect the following personal data:

• Name, email address, and phone number (when you submit a quote request)
• Property address or postcode (to assess your project location)
• Project details you share with us via forms, phone, email, or WhatsApp
• Technical data such as IP address, browser type, and pages visited (via cookies and analytics)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide a quotation
• Arrange site surveys and manage your building project
• Send relevant follow-up communications about your enquiry
• Improve our website and understand how visitors use it

Our legal basis for processing is legitimate interest (responding to your enquiry) and, where applicable, your consent.

4. Cookies

This website uses cookies to analyse site traffic and optimise your experience. We use Google Analytics, which sets cookies to help us understand how visitors interact with our site.

You can control cookies through your browser settings or via the cookie consent banner displayed when you first visit our site. Essential cookies that are necessary for the website to function cannot be disabled.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Google Analytics (anonymised usage data)
• Formspree (form submission processing)

We do not share your personal details with any other third parties without your explicit consent.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically up to 24 months after your last interaction with us. Project-related records may be retained longer for warranty and legal compliance purposes.

7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at bledar@bbbrotherbuilding.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.